Help Center
Frequently Asked Questions
Got questions? We've got answers. Find everything you need to know right here.
Orders & Shipping
Standard shipping takes 5–7 business days. Express shipping delivers within 2–3 business days to metro cities. Same-day delivery is available in Mumbai for orders placed before 12 PM.
Yes! We offer free standard shipping on all orders above ₹999. Orders below ₹999 have a flat ₹79 shipping fee.
Once your order is shipped, you'll receive a tracking link via email and SMS. You can also track your order from the "My Orders" section in your account.
Currently, we ship only within India. International shipping is coming soon! Stay tuned for updates.
Address changes are possible only if the order hasn't been shipped yet. Contact our support team immediately at support@luxyra.com.
Returns & Exchanges
We offer a 7-day hassle-free return policy. Items must be unused, unworn, and in their original packaging with tags intact.
Go to "My Orders" in your account, select the item, and click "Return/Exchange". We'll arrange a free doorstep pickup.
Refunds are processed within 5–7 business days after the returned item passes our quality check. You can also opt for instant store credit.
Absolutely! We offer free exchanges. Just initiate an exchange from your account, and we'll send the new size once we receive the original.
Products & Quality
Our collection features high-quality imitation and fashion jewellery designed to look premium. We use allergen-free metals with gold and silver plating for a luxurious finish at affordable prices.
With proper care, our plating lasts a long time. Avoid contact with water, perfume, and chemicals. Store in the velvet pouch provided.
Yes! All our products are nickel-free and hypoallergenic, making them safe for sensitive skin.
Yes! Each order comes with a care card. Key tips: store separately, avoid moisture, apply perfume before wearing jewellery, and clean with a soft cloth.
Payments & Security
We accept UPI, credit/debit cards, net banking, wallets (Paytm, PhonePe), and Cash on Delivery (for orders under ₹5,000).
Absolutely. We use Razorpay, India's most trusted payment gateway, with 256-bit SSL encryption. Your payment details are never stored on our servers.
Yes, EMI is available on select credit cards for orders above ₹3,000. You can check EMI options at checkout.
Only one coupon code can be applied per order. However, free shipping is automatically applied on eligible orders regardless of coupons.